PRIVACY POICY

At Leora Jeweluxe, we are committed to protecting your privacy. This Privacy Policy describes how Leora Jeweluxe  we collects, uses, and discloses your Personal Information when you visit, use our services. 

1. Information We Collect

We collect various types of information from you when you interact with our Site:

a. Personal Information You Provide: This includes information you directly provide to us, such as when you:

  • Make a purchase or attempt to make a purchase (Name, Billing Address, Shipping Address, Email Address, Phone Number, Payment Information).
  • Create an account (Username, Password).
  • Sign up for our newsletter or marketing communications.
  • Contact us for customer support (details of your inquiry).
  • Participate in surveys or contests.

b. Automatically Collected Information (Usage Data): When you visit our Site, we automatically collect certain information about your device and how you interact with our Site. This includes:

  • Device Information: Web browser type, IP address, time zone, cookies installed on your device.
  • Usage Information: Pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
  • Log Data: Information about your usage of our services, such as timestamps, clickstream data, and performance data.

c. Information from Third Parties: We may receive information about you from third-party service providers that help us operate our business, such as payment processors (who provide us with payment confirmation details), shipping partners, and marketing partners.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and Fulfill Orders: To process your transactions, manage your purchases, arrange for shipping, and provide you with invoices and order confirmations.
  • Communicate with You: To respond to your inquiries, provide customer support, and send you important updates regarding your orders or account.
  • Marketing and Promotions: To send you marketing and promotional communications about our products, services, offers, and events that we believe may be of interest to you (you can opt-out at any time).
  • Improve Our Site and Services: To analyze how our Site is used, understand customer preferences, personalize your experience, and improve our product offerings and overall service.
  • Security and Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities, and to protect the security and integrity of our Site and our customers.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.

3. Sharing Your Information

We may share your Personal Information with third parties for the purposes described above:

  • Service Providers: We share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing (e.g., Shopify Payments, PayPal), order fulfillment, shipping companies (e.g., India Post, Delhivery), data analytics, marketing services, and IT support.
  • Shopify: Our online store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your Personal Information to third parties for their direct marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to collect and track information about your activity on our Site.

  • Cookies: Small data files stored on your device that help us remember your preferences, track your shopping cart, and analyze Site usage.
  • How to Control Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your Personal Information, including the right to:

  • Access: Request a copy of the Personal Information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete Personal Information.
  • Erasure: Request the deletion of your Personal Information, subject to certain exceptions.
  • Object/Restrict Processing: Object to or request restriction of processing of your Personal Information. * Data Portability: Request transfer of your Personal Information to another organization.
  • Opt-out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Site is not intended for individuals under the age of [e.g., 13, or 18, depending on your target audience and local laws]. We do not knowingly collect Personal Information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications indicates your acceptance of the revised Privacy Policy.