FAQ

Welcome to Leora Jeweluxe! We've compiled a list of common questions to help you quickly find the information you need. If you don't find your answer here, please don't hesitate to contact us!

General Questions about Leora Jeweluxe

  1. What is Leora Jeweluxe?   Leora Jeweluxe is your premier online destination for high-quality, fashion-forward artificial jewelry. We specialize in bringing you the look of luxury without the premium price, offering exquisite designs crafted for everyday wear and special occasions.

  2. What kind of jewelry do you sell? We sell a wide range of artificial jewelry, including necklaces, earrings, bracelets, rings, anklets, and more. All our pieces are crafted from durable base metals, expertly plated, and adorned with brilliant simulated diamonds and crystals.

  3. Are your products suitable for sensitive skin? Many of our products are made with hypoallergenic and nickel-free base metals to minimize the risk of skin irritation. However, individual sensitivities vary. We recommend checking the specific product description for material details.

Products & Quality

  1. What materials are your jewelry made from? Our jewelry is primarily made using robust base metals like stainless steel, high-grade brass, or specialized alloys. These are then expertly plated with finishes such as 18K gold-plated, rhodium-plated, or silver-tone, for a rich and lasting luster. We use precisely cut simulated diamonds, cubic zirconia (CZ), and high-quality crystals for our stones.

  2. How do I care for my Leora Jeweluxe jewelry? To maintain the brilliance and longevity of your artificial jewelry:

    • Avoid direct contact with water, perfumes, lotions, and harsh chemicals.
    • Store your jewelry in a dry, airtight bag or box when not in use.
    • Clean gently with a soft, dry cloth after each wear.
    • Remove jewelry before sleeping, showering, swimming, or exercising.

       3. Will the plating fade or tarnish? While our jewelry uses high-quality plating designed for durability, all plated jewelry can eventually show wear over time, depending on usage and care. Following our care instructions diligently will significantly extend the life and luster of your pieces.

Ordering & Payments

  1. How do I place an order? Simply browse our collections, select the items you love, choose your desired quantity/size, and add them to your cart. Proceed to checkout, where you can provide your shipping details and choose your payment method.

  2. What payment methods do you accept? We accept a variety of secure payment methods, including:

    • Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
    • Net Banking
    • UPI (Unified Payments Interface)
    • Wallets (e.g., Paytm, PhonePe, Google Pay)
  3. Is my payment information secure? Yes, absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your sensitive payment information on our servers.

  4. Can I modify or cancel my order after placing it? We process orders quickly! If you need to modify or cancel your order, please contact our customer support team immediately at  within 2 hours of placing your order. We cannot guarantee changes once the order has entered the shipping process.

Shipping & Delivery

  1. What are your shipping charges? please refer to our full [Shipping Policy].

  2. How long will it take to receive my order? Orders are typically processed within [1-3] business days. Standard delivery within India usually takes [3-7] business days from dispatch, depending on your location. You will receive a tracking number once your order ships. For detailed timelines, please see our [Shipping Policy].

  3. Do you ship internationally? Currently, Leora Jeweluxe primarily ships within India. We do not offer international shipping at this time.

  4. How can I track my order? Once your order is shipped, you will receive an email with a tracking number and a link to track your package on the courier's website.

 

Account & Website

  1. Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track your orders, view your order history, save your shipping details, and enjoy a faster checkout experience on future purchases.

  2. I forgot my password. What should I do? On the login page, click the "Forgot Password" link. Enter your registered email address, and we'll send you a link to reset your password.